Support

Frequently asked
questions about camper rental

An overview of key information about booking, km, coverage, pickup, and additional services.

Booking and payments

How can I book a campervan?

How far in advance do I need to book?

What is the minimum rental duration?

How is the rental price calculated?

Is there an Early Bird discount?

How does payment work? Do I need to pay a deposit?

How many km are included in the rental?

What happens if I exceed the included km?

Is fuel included in the price?

Is a security deposit required?

What insurance coverage options are available?

Is third-party liability (RC) insurance included?

What happens if I have an accident or breakdown?

Can I cancel my booking? Will I get a refund?

Where can I pick up and return the campervan?

What is the Fly & Camper service?

What do I need to bring at pickup?

What time can I pick up and return the campervan?

Is the campervan delivered with full equipment?

What accessories can I add to my rental?

Can I bring pets?

Is it possible to rent the campervan for Oktoberfest?

For specific cases or non-standard requests, you can contact the team directly from the support page.